planet.X / Digital purchases
Refund policy.
All products sold on planet-x.co are digital — software, courses, asset packs, and templates. Nothing physical is shipped.
7-day refunds
If you are not happy with a purchase, email chris@planet-x.co within 7 days of purchase with your order number (from your Payhip receipt) and the product name, and you will receive a full refund to your original payment method.
Access following a refund
When a refund is issued, access to the product is revoked (your license/entitlement is cancelled).
Requests after 7 days
After 7 days, refunds are given only for duplicate charges, or if the product does not work as described and the problem cannot be fixed.
PayPal payments
If you paid through PayPal, the refund is issued through PayPal to the same account.