planet.X · Product support
eXhibit Capture Support
Help with installation, screenshots, screen recording, local History, and Pro licensing.
Contact support
Email chris@planet-x.co with “eXhibit Capture Support” in the subject. Include the topic, your extension version, Chrome version, and steps to reproduce the issue.
Email supportInstallation and permissions
Install eXhibit Capture from its official distribution page and review Chrome’s permission prompts. Screen recording uses Chrome’s native source picker; you must choose and confirm what to record.
Captures and local History
Captures are designed to stay in your browser profile unless you explicitly export or share them. Before clearing Chrome extension data or uninstalling, export any captures you need to keep.
Pro activation and billing
For Pro activation, license verification, or purchase questions, include the email used at checkout and a brief description of the issue. Never email your full license key, payment-card details, or captured private content.
Report a bug
Tell us your Chrome version, operating system, eXhibit Capture version, the steps that led to the issue, and any error message. Please remove passwords, tokens, private URLs, and personal information from screenshots or logs before sending them.